Hi visiter555,
It would be helpful for me to know more about the problems you are having with your NUC. Please send me a private message with the service ticket you were given when you contacted Customer Support - I'd like to review your case. (Note to WC Anderson: by actionable, I mean that if you have any known issue with this NUC, we can take action to help you fix it.)
This NUC originally shipped with BIOS version 0015. The factory just recently changed to using 0032, but I'd bet that everything currently in the marketplace still is the one with 0015. Therefore, it's necessary that any new NUC owner upgrade to the latest before installing and operating system.
Lois