I will happily share any and all information publicly if it helps others with this issue. There is no reason that solving this issue should or needs to be done in private. Seems like a better use of everyone's time if a solution is publicly available. I'm pretty sure my personal details are not needed to solve a technical issue. Please let me know what information I can provide to help you get to the bottom of this. That said, I will also call customer service on Monday, record the conversation and share my experience.
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